Support

Frequently Asked Questions

Technical Inquiries

What devices can I use to access books from your library?

Our library is accessible from all modern devices, including smarphones, tablets, eReaders, laptops, and desktop computers.

We also work with a number of operating systems, so you can access content no matter where you may be.

What web browsers can I read your books on?

We are fully compatible with all of the following web browsers: Safari, Google Chrome, Firefox, Opera, and IE8 or higher. These browsers will work perfectly for reading our books on any of these operating systems: Windows Phone, Windows, Mac OS, iOS, Android, or Linux.

My book seems to be broken. What should I do?

If you're experiencing issues with any of our content, please contact our support staff with the following information: device you are using, operating system you are running, and which book you are having trouble with. We'll work on correcting the issue as quickly as possible.

I have a technical question not answered here. How can I get help?

For all technical questions, you can use our online contact form to request assistance from our support team. Tell us what problems you're experiencing, and our staff will respond to you with a solution as soon as we are able.

Billing and Membership Inquiries

How can I confirm that my membership was cancelled?

When you cancel your subscription, a confirmation email is sent to the email address that you used when setting up your account.

If you did not receive this email, first check your spam folder; then follow up with a support representative to confirm cancellation and prevent further billing.

How do I contact customer support?

Our support staff can be reached via our toll-free number: 1-866-949-7187. Or, you can send an email to support@mediahitt.com.

I cancelled my membership, but I am still being billed. What do I do?

If you received an email confirming your membership cancellation, you should not receive any additional charges.

If you continue to be charged, contact customer support and we will correct the error for you.

What is your policy for cancellations?

You are free to cancel at any time, and you will not receive further billing. You will be able to access your account for any remaining paid time on your subscription.

How do I cancel my membership?

You can cancel your account easily by filling out our cancellation request form HERE, or by speaking to a customer service rep at 1-866-949-7187.

What is your policy regarding refunds?

Refunds may be issued in the following circumstances:

A) Technical difficulties

B) Fraudulent financial activity

C) An accidental billing from our site

D) An unsatisfactory experience with our services

If you would like to request a refund, please call 1-866-949-7187 to speak to a live representative.
Please note that refunds are usually processed within 24 hours, and we will send a confirmation email to the address we have on file for your account. We ask you to allow 3 to 7 business days for the refund to post to your account.
*For more information regarding our regund policy, please reference our Terms of Service.

What will your charges look like on my credit card or bank statement?

Charges from our site will appear as "mediahitt.com 8669497187" on your statements. If you have other billing inquiries, please contact us at 1-866-949-7187.

For additional assistance please contact a support representative.

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